The Internal Revenue Service (IRS) his hired thousands of new workers to help with the upcoming 2023 tax season. According to the IRS, the move linked to the Inflation Reduction Act funding, which was approved in August.
IRS commissioner Chuck Rettig commented, “The IRS is fully committed to providing the best service possible, and we are moving quickly to use new funding to help taxpayers during the busy tax season.”
The IRS has already hired 4,000 new workers and are currently being trained to help taxpayers.
“Our phone lines have been simply overwhelmed during the pandemic, and we have been unable to provide the help that IRS employees want to give and that the nation’s taxpayers deserve. But help is on the way for taxpayers. As the newly hired employees are trained and move online in 2023, we will have more assistors on the phone than any time in recent history,” Rettig said.
“Even though we have new hires in the pipeline, our phone lines remain extremely busy,” Rettig added. “We continue to urge people to first visit IRS.gov for information related to their tax questions. Many of the questions we receive can be answered online, providing faster answers for people than calling. We appreciate taxpayer’s continued patience with us. Please know that we have dedicated employees across the IRS working hard every day to help people on the phone and in-person. IRS employees look forward to providing better service in the near future.”
The IRS plans to hire another 1,000 customer service agents by the end of the year.